Kono

Legal

Terms and Conditions

Last updated: October 15, 2026.

These Terms and Conditions ("Terms") form a binding agreement between you and Kono ("Kono," "we," "us," or "our") governing your access to and use of the Kono mobile application, related websites, and associated services (collectively, the "Service"). By creating an account, accessing, or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree to these Terms, you must not access or use the Service. If you post content that other users can see, our Content Rules also apply to you and are incorporated by reference.

1. Nature of the Service Provider

Kono is presently operated as a sole proprietorship by an individual owner, and not through a corporation, limited liability company, or other separate legal entity. References in these Terms to "Kono," "we," "us," or "our" refer to that individual owner and operator acting in connection with the Service. You acknowledge and agree that you are transacting with an individual operator, and all releases, waivers, limitations of liability, and indemnification obligations in these Terms apply to that individual owner and operator to the fullest extent permitted by law.

2. Eligibility

You must be at least 16 years old, or the age of legal majority in your jurisdiction if higher, to create an account or use the Service. By using the Service, you represent and warrant that you meet this requirement and that you have the legal capacity to enter into these Terms.

3. Accounts

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account, whether or not authorized by you. You agree to provide accurate, current, and complete information and to promptly notify us of any unauthorized use of your account or any other breach of security. We are not liable for any loss or damage arising from your failure to safeguard your credentials.

4. Health and Fitness Disclaimer; Assumption of Risk; Release of Liability

THE SERVICE PROVIDES TRAINING PLANS, WORKOUT SUGGESTIONS, AND FITNESS-RELATED INFORMATION FOR GENERAL INFORMATIONAL AND EDUCATIONAL PURPOSES ONLY. THE SERVICE IS NOT A MEDICAL DEVICE AND DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. YOU SHOULD CONSULT A QUALIFIED PHYSICIAN BEFORE BEGINNING ANY EXERCISE, TRAINING, OR NUTRITION PROGRAM, PARTICULARLY IF YOU HAVE ANY PRE-EXISTING MEDICAL CONDITION.

EXERCISE AND ATHLETIC TRAINING, INCLUDING RUNNING, CARRY INHERENT RISKS OF PHYSICAL INJURY, INCLUDING BUT NOT LIMITED TO MUSCULOSKELETAL INJURY, CARDIOVASCULAR EVENTS, AND, IN RARE CASES, DEATH. BY USING THE SERVICE, YOU KNOWINGLY AND VOLUNTARILY ASSUME ALL SUCH RISKS, WHETHER KNOWN OR UNKNOWN, ARISING FROM OR RELATED TO YOUR USE OF ANY TRAINING PLAN, WORKOUT SUGGESTION, OR OTHER CONTENT PROVIDED THROUGH THE SERVICE, EVEN IF THAT CONTENT WAS GENERATED, RECOMMENDED, OR PERSONALIZED BY KONO.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU HEREBY RELEASE, WAIVE, DISCHARGE, AND COVENANT NOT TO SUE KONO AND ITS OWNER, OPERATOR, EMPLOYEES, CONTRACTORS, AND AGENTS (COLLECTIVELY, THE "RELEASED PARTIES") FROM ANY AND ALL CLAIMS, DEMANDS, ACTIONS, OR CAUSES OF ACTION FOR PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING OUT OF OR IN ANY WAY CONNECTED WITH YOUR USE OF THE SERVICE, INCLUDING CLAIMS BASED ON THE RELEASED PARTIES' ORDINARY NEGLIGENCE. THIS RELEASE DOES NOT EXTEND TO CLAIMS ARISING FROM THE RELEASED PARTIES' GROSS NEGLIGENCE, RECKLESSNESS, OR INTENTIONAL MISCONDUCT, OR ANY OTHER LIABILITY THAT CANNOT LAWFULLY BE RELEASED OR LIMITED IN YOUR JURISDICTION. IF ANY PORTION OF THIS RELEASE IS FOUND UNENFORCEABLE, THE REMAINDER SHALL REMAIN IN FULL FORCE, AND THE UNENFORCEABLE PORTION SHALL BE REFORMED TO THE MAXIMUM EXTENT PERMITTED BY LAW.

YOU AGREE THAT YOUR USE OF ANY TRAINING PLAN OR RECOMMENDATION IS ENTIRELY AT YOUR OWN RISK, AND THAT YOU ARE SOLELY RESPONSIBLE FOR DETERMINING WHETHER ANY WORKOUT IS APPROPRIATE FOR YOUR PHYSICAL CONDITION, FOR OBTAINING ANY NECESSARY MEDICAL CLEARANCE BEFORE PARTICIPATING, AND FOR STOPPING ANY ACTIVITY THAT CAUSES PAIN, DIZZINESS, OR OTHER WARNING SIGNS.

If the Service displays route, pace, or other location-derived data — whether synced from a connected platform such as Garmin Connect, Apple Health, or Strava, or, in a future version, recorded directly by the Service — that data is provided for informational and training purposes only. It is not a safety device and should not be relied upon as your sole means of navigation, hazard awareness, or emergency notification. You are solely responsible for remaining aware of your surroundings, traffic, terrain, and weather conditions while training outdoors, and for using any device or app in a manner consistent with applicable law and your own safety.

4A. AI Features; Not a Crisis or Mental-Health Service

Some features of the Service, such as Ask Kono, workout summaries, and weekly review notes, use automated systems, including artificial-intelligence models operated by third-party providers, to generate suggestions and text ("AI Features"). Content from AI Features can be incomplete, inaccurate, or unsuitable for you. It is provided under Section 4, it does not take effect until you choose to save or apply it, and you are responsible for reviewing it before you rely on it or act on it.

THE SERVICE, INCLUDING ITS AI FEATURES, IS NOT A MEDICAL, MENTAL-HEALTH, COUNSELING, OR EMERGENCY SERVICE. AI Features are not monitored by a person in real time, no one at Kono reads your conversations with them as they happen, and the Service cannot detect, respond to, or summon help for an emergency. Where a message to an AI Feature appears to refer to self-harm, the Service may show an automated message pointing you to outside support resources. That message is provided as a courtesy only. It is not an assessment of your situation and is not a substitute for professional help, and it may not appear in every case.

If you are in crisis or thinking about harming yourself, contact your local emergency services immediately or reach out to a crisis helpline. Our support page explains how to find one near you. The services listed there are operated by independent third parties, and Kono is not responsible for their availability or for the help they provide.

We may filter, mask, or decline to process messages to AI Features, including messages that contain profanity, slurs, harassment, or other content that violates these Terms. Such filtering is automated and imperfect, and we do not guarantee that it will catch, or will not wrongly catch, any particular content.

5. Acceptable Use

You agree that you will not, and will not permit any third party to:

We reserve the right, in our sole discretion, to suspend or terminate your access to the Service, without notice or liability, for conduct that we believe violates these Terms or is otherwise harmful to other users, us, or third parties.

6. Subscriptions and Payments

Paid features. Some features of the Service are available only with a paid subscription ("Kono Pro"), which the Service offers through an in-app paywall. We decide which features are free and which require a subscription, and we may change that at any time.

Purchases through the app stores. Subscriptions are purchased through the Apple App Store or Google Play, which process your payment under their own terms and policies. We do not receive or store your payment card details.

Prices. The price, billing period, and any taxes that apply are shown in the app before you buy, and may differ by country or app store. Prices and subscription offerings are subject to change at any time. A price change applies to an existing subscription from its next renewal after you have been notified. Where the applicable app store requires your consent to a price increase, the increase does not apply until you give it; otherwise, if you do not accept the new price, you may cancel before your next renewal.

Automatic renewal and cancellation by you. Subscriptions renew automatically at the end of each billing period unless you cancel. You may cancel at any time in your Apple or Google account's subscription settings, which on Apple's App Store must be done at least 24 hours before the end of the current period to avoid being charged for the next one. Cancellation takes effect at the end of the current billing period, and you keep access to paid features until then. If we offer a free trial or introductory offer, it converts to a paid subscription at the end of the trial or offer unless you cancel before it ends.

Refunds. Except as described in the next paragraph or as required by applicable law, payments are non-refundable, and we do not provide refunds or credits for partially used billing periods when you cancel. Refund requests for a purchase are handled by the app store you bought it from, under that store's refund policies.

Cancellation by us. We may cancel, suspend, or discontinue any subscription, any paid feature, or the Service as a whole, at any time and for any reason. If we cancel your paid subscription before the end of a billing period you have already paid for, we will refund the prorated value of the unused portion of that period, calculated from the date the cancellation takes effect. We may issue that refund through the applicable app store where it allows us to, or by another reasonable method we choose. A refund under this paragraph is your sole remedy for our cancellation of a subscription.

7. Intellectual Property

The Service, including all software, text, graphics, logos, trademarks, and other content (excluding content you submit), is owned by Kono or its licensors and is protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service for your personal, non-commercial use, subject to these Terms. No other rights are granted to you by implication, estoppel, or otherwise.

8. User Content

The Service lets you create things that other people see. In these Terms, "User Content" means anything you submit through the Service that is visible to another user, including:

You retain ownership of your User Content. You are also responsible for it — for what it says, for the training it prescribes, and for the fact that another person may act on it. By submitting User Content you represent and warrant that you own it or otherwise hold all rights necessary to submit it and to grant the license below, that it does not infringe any copyright, trademark, privacy, publicity, or other right of any third party, and that it does not violate applicable law or our Content Rules. Publishing a training plan you did not write — one taken from a book, a coaching service, or another app — as though it were your own is a breach of these Terms.

To run the Service, we need your permission to handle your User Content. You grant Kono a worldwide, non-exclusive, royalty-free license to host, store, reproduce, adapt for formatting and display, and distribute your User Content, including through the service providers who host and deliver the Service on our behalf, solely to operate, provide, secure, and support the Service — for example, to show your profile to a runner who looks you up, to deliver a training session to the people invited to it, to list a published program where other runners can find it, or to send a workout to a device you have connected. This license is limited to those purposes. It does not give us the right to use your User Content for advertising or to license it to anyone else for their own purposes. It ends when you delete the content or your account, except for the copies described below and for copies held in routine backups until those backups expire.

Kono is built so that training can be copied. When another user copies a published training program, or accepts a training session you shared with them, they receive their own independent copy — their own plan, which they can change and which no longer follows yours. Deleting your original does not delete their copy, and you cannot recall it. The license above covers our making and delivering those copies. Publish only what you are willing to have copied on those terms.

9. Objectionable Content, Reporting, and Enforcement

We have no tolerance for objectionable User Content or for abusive behavior toward other users. Our Content Rules set out what is not allowed — including content that is offensive, explicit, or abusive; spam; content that is misleading or unsafe, such as programs promoting disordered eating, dangerous training progressions, or unqualified medical claims; impersonation; and content that infringes someone else's rights or exposes their private information. Those rules form part of these Terms, and by submitting User Content you agree to follow them. User Content that breaks those rules is removed. An account that posts it may be suspended, and may be terminated for a serious or repeated breach.

The Service provides tools for you to act on content you object to. You can report User Content from the menu on a runner's profile, on a training session and the workout it prescribes, on a participant's row in that session, and on a published program, choosing a reason and adding your own account of what happened, and a person on the Kono team reads every report within 24 hours of it being filed. Not every screen that displays User Content carries that menu; our Content Rules say which do not and how to reach the same people about them. You can also block another user, which stops the two of you from seeing each other in the Service and takes you out of the training sessions you share. If you would rather reach a person directly — to report something, to raise a copyright or privacy complaint, or to appeal a removal — email legal@coachkono.com.

No person reviews User Content before it appears, and we do not monitor everything submitted through the Service. When you publish a training program, its text is first checked automatically against a list of terms: some terms stop the program from being published until you change them, and others let it publish but send it to a person on the Kono team to look at. That check is a filter, not a review, and content that passes it has not been approved by us. We are under no obligation to review or monitor User Content, and we do not endorse or verify any User Content — a training program published by another runner is that runner's advice, not ours, and Section 4 applies to it in full. Whether particular content is removed, and whether an account is suspended or terminated, is our decision, which we may make without prior notice where we believe the content or conduct is unlawful, harmful to other users, or a serious breach of these Terms. We may also remove or retain content where the law requires it.

10. Third-Party Services and Integrations

The Service allows you to connect third-party services, including Apple Health, Garmin Connect, Strava, and Google and Apple sign-in, subject to each platform's availability and your authorization. Your use of any third-party service is subject to that third party's own terms and policies, including any developer or API terms applicable to the platform. You represent that you have the right to connect your third-party account to the Service and that doing so does not violate that platform's terms. Where a connected platform's brand guidelines require attribution (for example, a "Powered by Strava" notice), we will display that attribution within the Service. We are not responsible for the availability, accuracy, or practices of any third-party service, and we disclaim all liability arising from your use of such services. We may suspend or discontinue any third-party integration at any time, including if required by the third party or to comply with its terms.

11. Disclaimers

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED. WE DO NOT WARRANT THE ACCURACY, COMPLETENESS, OR RELIABILITY OF ANY TRAINING PLAN, RECOMMENDATION, OR OTHER CONTENT PROVIDED THROUGH THE SERVICE.

12. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL KONO, ITS OWNER, OPERATOR, EMPLOYEES, CONTRACTORS, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, OR FOR ANY PERSONAL INJURY OR PROPERTY DAMAGE, ARISING OUT OF OR RELATED TO YOUR USE OF, OR INABILITY TO USE, THE SERVICE, WHETHER BASED IN CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL KONO'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO KONO IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100.00). SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, OR OF LIABILITY FOR PERSONAL INJURY CAUSED BY NEGLIGENCE, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Kono and its owner, operator, employees, contractors, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or in any way connected with: (a) your access to or use of the Service; (b) your violation of these Terms; (c) your violation of any rights of a third party; or (d) any content you submit through the Service.

14. Termination and Account Deletion

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice, in our sole discretion. If that ends a paid subscription, Section 6 describes the refund that applies. Deleting your account does not cancel a subscription bought through an app store; cancel it in your Apple or Google account settings. You may delete your account and associated data at any time by using the in-app deletion feature (navigate to Settings → Help → Delete Account) or by submitting a request at coachkono.com/account/delete. Account deletion is permanent and irreversible. Upon termination or deletion, your right to use the Service will immediately cease, and any provisions of these Terms that by their nature should survive termination will survive, including ownership provisions, warranty disclaimers, the assumption of risk and release in Section 4, indemnification, and limitations of liability.

15. Dispute Resolution and Arbitration

Except where prohibited by applicable law, you and Kono agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service shall be resolved through binding, individual arbitration, and not in a class, consolidated, or representative action. You and Kono each waive any right to a jury trial and to participate in a class action. Any arbitration will be conducted by a recognized arbitration provider under its applicable rules. You may opt out of this arbitration provision within thirty (30) days of first accepting these Terms by contacting us using the information below. Nothing in this section prevents either party from seeking injunctive or equitable relief in a court of competent jurisdiction for infringement of intellectual property rights.

16. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law principles, except where applicable consumer-protection law in your jurisdiction of residence mandates otherwise. Subject to Section 15, you agree to submit to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to arbitration.

17. Changes to the Service and These Terms

We reserve the right to modify, suspend, or discontinue the Service, in whole or in part, at any time without liability. We may revise these Terms from time to time in our sole discretion. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after any change constitutes your acceptance of the revised Terms.

18. Severability and Waiver

If any provision of these Terms is held to be invalid or unenforceable, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will remain in full force and effect. No waiver of any provision of these Terms shall be deemed a further or continuing waiver of such provision or any other provision.

19. Entire Agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and Kono regarding the Service and supersede all prior or contemporaneous agreements, representations, or understandings, whether oral or written.

20. Contact Us

If you have questions about these Terms, contact us at legal@coachkono.com.

This document is a general template provided for convenience and does not constitute legal advice. In particular, no waiver or release of liability can guarantee immunity from lawsuits, and many jurisdictions limit how much liability for personal injury can be waived by contract. Operating as a sole proprietorship also means these Terms do not shield personal assets from claims that do proceed — that protection typically requires forming a separate legal entity, such as an LLC. Consult a qualified attorney to ensure these Terms meet the requirements applicable to your business, users, and jurisdictions before relying on them in production.